Pre-contract information form

The natural or legal person who buys a CasaX subscription through casax.com.tr and, at the payment step, declares their full name or company name, Turkish national ID number or tax number, address, email address and phone number as billing information. This information appears in the order summary and on the receipt.

CasaX is a subscription-based software service for managing residential complexes and apartment buildings, provided via the web and the iOS and Android apps. There is no physical delivery.

• Plans are tiered by the total number of units in the organization; all modules are available on every paid plan.
• Plans differ in their limits on units, residential complexes, team members and monthly CasaX Assistant messages. The current limits are shown on the pricing page and at the payment step.
• The subscription is chosen as monthly or annual.

List of plans and their limits: casax.com.tr pricing page.

• Prices are published in Turkish lira and exclude VAT; the VAT amount and the total price including taxes are shown separately at the payment step.
• The price of an annual plan equals 10 months of the same plan's price.
• The price shown at the time of the order applies to the paid period.

• Payment is taken in advance at the start of the period by credit or debit card through the iyzico payment infrastructure. If the foreign card payment option is enabled, Stripe may be used.
• Unless the subscription is canceled, the fee for each new period is charged automatically to the saved card.
• Card details do not reach CasaX; they are collected on the payment institution's secure page.
• Purchases made in the iOS and Android apps are paid through the App Store or Google Play and are subject to the terms of the relevant store.

Once the payment is confirmed, the selected plan is activated immediately in the organization's account. If payment is made during the 30-day free trial, the subscription starts at the time of payment.

• The subscription is valid for the selected period (one month or one year) and renews with the same plan unless canceled.
• The organization owner can cancel the subscription at any time in the subscription settings in the panel. Cancellation takes effect at the end of the paid period; until then, the service remains available and no new payment is taken.
• No refund is given for a used or started period.
• When you change plans, the new plan starts with a new period as soon as the payment is confirmed; no cash refund is given for the unused days of the previous plan.
• When the subscription ends, records are not deleted; the management panel becomes read-only.

The service is performed instantly in electronic form once the payment is confirmed. Under Distance Contracts Regulation art. 15/1-(ğ), the right of withdrawal cannot be exercised for services performed instantly in electronic form, and under art. 15/1-(h), for services whose performance begins with the consumer's approval before the withdrawal period expires. At the payment step, the buyer approves that performance begins immediately.

You can send your complaints to info@casax.com.tr. Buyers who are consumers may apply to consumer arbitration committees within the monetary limits set each year by the Turkish Ministry of Trade, and to consumer courts for disputes above these limits.

At the payment step, the buyer confirms electronically that they have read this form and received this information before the distance sales agreement is concluded.