Cancellation and refund policy

• The organization owner can cancel the subscription at any time in the subscription settings in the panel.
• Cancellation takes effect at the end of the paid period. Until then, all features remain available and no new payment is taken.
• Subscriptions started through the App Store or Google Play are canceled in the subscription settings of the relevant store.

Your records are not deleted. The management panel becomes read-only; you can view and export reports. The resident panel and online dues payment continue to work; residents are not affected by the end of the subscription. When you choose a plan again, everything continues where you left off.

• No refund is given for a used or started period. No partial refund is given for the remaining months of an annual plan.
• The 30-day trial is free and does not require card details; since no payment is taken for the trial, no refund applies.
• If, due to a technical error, more than one payment was collected for the same period, the excess amount is refunded to the card used for the payment.
• Refunds for store purchases are subject to Apple's or Google's own refund processes.

Since the service is performed instantly, there is no right of withdrawal; details are in the pre-contract information form.

When you upgrade or change your plan, the new plan starts with a new period as soon as the payment is confirmed, and the period fee of the new plan is charged. No cash refund is given for the unused days of the previous plan; the number of unused days is recorded as an informational note.

Dues and other payments that residents make to their residential complex go to the payment institution account of the complex management. For refunds of these payments, contact the management of your complex; the refund is made from the management's payment institution account.